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Provider comparison · Updated May 2026
OUTsurance vs Dialdirect
How OUTsurance and Dialdirect compare on price, claims, products and rewards across the South African market.
OUTsurance edges Dialdirect on customer rating.
| Feature | OUTsurance | Dialdirect |
|---|---|---|
| Customer rating | ★ 4.8 | ★ 4.2 |
| Average premium | R720/pm | R610/pm |
| Claims turnaround | 24h | 48h |
| Pricing tier | Mid-range | Budget |
| Flagship product | OUTbonus | DriveDirect |
| Product range | Car, Home, Business, Life | Car, Home, All-risks |
OUTsurance
You always get something OUT
Founded in 1998, OUTsurance is one of South Africa's most-recognised short-term insurers, famous for its OUTbonus and call-centre service model.
Strengths
- 24-hour claims turnaround
- OUTbonus cash-back after 3 claim-free years
- Strong call-centre
Trade-offs
- Fixed R4,000 excess on some products
- Limited online self-service
Dialdirect
Sharp pricing, app-first
Dialdirect is a Telesure-group insurer focused on direct, app-driven motor and household cover.
Strengths
- Competitive pricing
- Telematics-based discounts
- Self-service app
Trade-offs
- Limited brand recognition
- Smaller product catalogue
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