TK
Tshepo K. Verified
Midrand, GP · 03 May 2026 · Car Insurance
DriveDirect got me 18% off
Three months of consistent top-quartile scoring and my premium dropped from R720 to R590. The app is fair — long, smooth trips score best.
Editor score
4.2/5
Claims turnaround
48 hours
Avg premium
R610/pm
Pricing tier
Budget
Editor verdict
Dialdirect competes hard on price within the Telesure stable and the DriveDirect telematics app rewards safer driving with real discounts. Product breadth is narrower than Discovery or Santam, so it's best suited to straightforward motor and household cover.
Best for
- Cost-driven drivers
- Telematics adopters
- App-only customers
Not for
- Customers who want phone support
- Households with complex cover needs
Score breakdown
How Dialdirect scores, dimension by dimension
Overall
4.2
out of 5
Composite of 5 weighted criteria, refreshed quarterly.
Price competitiveness4.7/5
Claims experience4.3/5
Digital experience4.5/5
Coverage breadth3.9/5
Customer service4.0/5
Customer reviews4.1/5
Pros & cons
Pros
- Competitive pricing
- Telematics-based discounts
- Self-service app
Cons
- Limited brand recognition
- Smaller product catalogue
Products
Dialdirect product range
Car Insurance
from R610/pmTelematics-led pricing via DriveDirect with stepped no-claim bonus.
Home Insurance
from R190/pmBuildings and contents under a single policy with online self-service.
All-risks
from R85/pmCover for laptops, phones and jewellery outside the home.
Discounts & rewards
What lowers your Dialdirect premium
DriveDirect score
Up to 20% off premium for top-quartile drivers tracked in-app.
Loyalty discount
Stepped reductions for 3+ years of continuous cover.
Bundle discount
Discount when car, home and all-risks are combined.
Online sign-up discount
First-year discount when policy is bound online.
Customer reviews
What Dialdirect customers say
Rating
4 of 4 reviews
AP
Anita P. Verified
Cape Town, WC · 23 Apr 2026 · Car + Home
Cheap and cheerful, app does the job
Bundled cover is R230 cheaper monthly than what Santam quoted. Service is digital-first, which suits me — I haven't phoned them once in 18 months.
JB
Jaco B. Verified
Pretoria, GP · 13 Apr 2026 · Car Insurance
Claim handled cleanly
Reversed into a pole at the office. Logged the claim Thursday, panel beater confirmed Friday, car back the following Wednesday. No fuss.
ML
Mpho L. Verified
Soweto, GP · 31 Mar 2026 · Home Insurance
Limited add-ons
Wanted accident cover bundled in for the family — they don't offer it. Cover I have is fine, just don't expect a one-stop shop.
Reviews are submitted by South African policyholders and verified against policy numbers. We never edit content.
FAQ
Dialdirect, answered
Company snapshot
Who is Dialdirect?
Dialdirect is a Telesure-group insurer focused on direct, app-driven motor and household cover.
Founded
1997
Headquarters
Randburg, Johannesburg
Parent group
Telesure Investment Holdings
Employees
1 500
FSP number
FSP 1916
Ombudsman
OSTI
Support hours
Mon–Fri 07:30–18:00
Claims line
0860 342 533 (24/7)
Alternatives
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