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Provider comparison · Updated May 2026

MiWay vs Dialdirect

How MiWay and Dialdirect compare on price, claims, products and rewards across the South African market.

MiWay edges Dialdirect on customer rating.

FeatureMiWayDialdirect
Customer rating★ 4.4★ 4.2
Average premiumR640/pmR610/pm
Claims turnaround48h48h
Pricing tierMid-rangeBudget
Flagship productMiHeroDriveDirect
Product rangeCar, Home, Business, LifeCar, Home, All-risks

MiWay

Direct, digital, on your side

MiWay is a Sanlam-owned direct insurer that competes on simple, digital-first short-term insurance for individuals and small businesses.

Strengths
  • Quick online quotes
  • Strong digital UX
  • Flexible excess
Trade-offs
  • Smaller branch footprint
  • Mixed customer service feedback

Dialdirect

Sharp pricing, app-first

Dialdirect is a Telesure-group insurer focused on direct, app-driven motor and household cover.

Strengths
  • Competitive pricing
  • Telematics-based discounts
  • Self-service app
Trade-offs
  • Limited brand recognition
  • Smaller product catalogue