Best digital direct

MiWay

Direct, digital, on your side

Good for first-time buyersStrong for small business
4.2
1,543 customer reviews· FSP 33970
Editor score
4.4/5
Claims turnaround
48 hours
Avg premium
R640/pm
Pricing tier
Mid-range

Editor verdict

MiWay nails the digital-direct experience: quote in under 5 minutes, fully online policy management and flexible excess sliders. Pricing is genuinely competitive in the mid-market, though service consistency varies more than at OUTsurance.

Best for

  • DIY digital shoppers
  • Small businesses
  • Customers who want flexible excess

Not for

  • Customers wanting a broker
  • Complex commercial risks

Score breakdown

How MiWay scores, dimension by dimension

How we rate →
Overall
4.4
out of 5

Composite of 5 weighted criteria, refreshed quarterly.

Price competitiveness4.6/5
Claims experience4.4/5
Digital experience4.8/5
Coverage breadth4.3/5
Customer service4.0/5
Customer reviews4.2/5

Pros & cons

Pros

  • Quick online quotes
  • Strong digital UX
  • Flexible excess

Cons

  • Smaller branch footprint
  • Mixed customer service feedback

Products

MiWay product range

Car Insurance

from R640/pm

MiHero in-app claims, flexible excess slider and instant quotes.

Home Insurance

from R195/pm

Buildings, contents and all-risks with online policy management.

Business Insurance

from R460/pm

Light commercial — assets, liability and business interruption.

Life Cover

from R155/pm

Sanlam-underwritten term life with online underwriting.

Discounts & rewards

What lowers your MiWay premium

Online quote discount

5% off the first-year premium when you bind online.

Excess slider

Increase your excess to drop your monthly premium up to 18%.

Multi-policy discount

Up to 10% off when bundling car and home.

No-claim discount

Stepped no-claim bonus capped at year 4.

Customer reviews

What MiWay customers say

4.2/ 5

Based on 1,543 verified reviews

5
56%
4
25%
3
11%
2
5%
1
3%
Write a review
Rating
4 of 4 reviews
KN
Khaya N. Verified
Soweto, GP · 06 May 2026 · Car Insurance

Quoted and bound in under 10 minutes

Switched from a broker policy after getting a MiWay quote that was R190 cheaper for the same cover. Everything happens online, no awkward call-centre upsell.

RP
Riaan P. Verified
George, WC · 24 Apr 2026 · Home Insurance

Great app, mixed claims experience

Geyser claim took five business days because the first plumber was a no-show. Service team made it right with a credit but it was a frustrating week.

SB
Sasha B. Verified
Rosebank, GP · 18 Apr 2026 · Car Insurance

Excess slider is the killer feature

I bumped my excess to R5 500 and dropped my monthly premium 16%. For a careful driver in a low-claim area, this is the best mid-tier product.

VM
Vusi M. Verified
Polokwane, LP · 07 Apr 2026 · Business Insurance

Call-centre wait was long

Needed to add a vehicle to my fleet and waited 22 minutes on hold. App handled it eventually but the phone team felt under-staffed.

Reviews are submitted by South African policyholders and verified against policy numbers. We never edit content.

Write a review

Share your MiWay experience

Honest, verified reviews help South Africans pick the right insurer.

Tap to rate
0/2000

Reviews are moderated for spam and POPIA compliance. Usually live within 48 hours.

FAQ

MiWay, answered

Company snapshot

Who is MiWay?

MiWay is a Sanlam-owned direct insurer that competes on simple, digital-first short-term insurance for individuals and small businesses.

Founded
2008
Headquarters
Centurion, Pretoria
Parent group
Sanlam Group (JSE: SLM)
Employees
1 100
FSP number
FSP 33970
Ombudsman
OSTI
Support hours
Mon–Fri 07:00–19:00, Sat 08:00–13:00
Claims line
0860 64 64 65 (24/7)

How it works

Three steps to compare insurance in SA.

You stay anonymous until you decide an insurer is worth talking to.

Step 1

Tell us what you need

About a minute of questions. No ID upload, no paperwork.

Step 2

Compare insurers side by side

Independent ratings, premiums and claim turnaround times from 40+ SA insurers — in one view.

Step 3

Pick what actually fits

Choose the cover that suits your budget. We don't follow up unless you ask us to.

Transparency

How we make money.

CompareInsurance.co.za is free to use. We never charge South Africans for a comparison or for being introduced to an insurer.

When you choose to get a quote, the insurer you pick may pay us a referral fee. That fee never changes the premium you're quoted, and it never changes where insurers sit in our rankings — those are based on our independent editorial scoring.

If an insurer doesn't pay us at all, we still list them. We'd rather show you the right cover than only the ones paying us.

Read our full methodology

Ready to see MiWay's real price for your profile?

Get matched with MiWay alongside 5+ competitors in 60 seconds. POPIA-compliant, no obligation.

Get my MiWay car insurance quote

Funnel pre-filled with MiWay · Car Insurance

MiWay · Car Insurance

From R640/pm · 60-second quote

Get quote